ケースオープン
完全防衛マニュアル

Hello [Buyer],

I'm sorry to hear the item doesn't meet your expectations.
Could you please specify:

1. Which part of the listing description is inaccurate?
2. Please send 3-5 clear photos showing the issue
3. The condition of the packaging upon arrival

Best regards, [Your Name]

Hello [Buyer],

Per my return policy stated in the listing, buyer's
remorse returns are not eligible for a full refund.

If you choose to return the item:
1. Return shipping costs will be your responsibility
2. The item must arrive in original condition
3. Any restocking fee is as stated in my return policy

Alternatively, I'm happy to discuss a partial refund
if you decide to keep the item.

Best regards, [Your Name]

Hello [Buyer],

I've confirmed with [CARRIER] that the package is being
held at customs because you refused to pay import duties.

Import duties and taxes are collected by customs of your country.
I declare the actual transaction value on customs forms.
Please contact [CARRIER] to complete clearance. If you would rather not
proceed, please let me know and I will check the options with eBay.

Best regards, [Your Name]

Hello [Buyer],

I notice you've mentioned leaving negative feedback.

I'm working in good faith to resolve your concerns.
I would like to resolve this directly. Please let me know what would help.

I genuinely want to resolve this.

Best regards, [Your Name]